Supported Hardware for Students

The following information is for undergraduate students. All systems purchased through UD’s computer requirement are covered by a 4-year warranty on the original hardware.

Hardware support is provided for any defective (not damaged) hardware component that originally came with your system and falls under the 4-year warranty as outlined above.

Service requests placed through the Call Center will be forwarded to our on-site Tan- gent technicians. When you place the call, the Call Center Representative will sched- ule an appointment for a technician to come to your residence. You must be in your room with the Tangent technician during the service call.

For faster service, you can arrange to bring your computer to the Tangent Repair Depot, which is located in Miriam Hall 26 or to the UD Walk-In Service Center in Miriam Hall 53. Repairs on all systems will be made as quickly as possible, but may necessitate a repair time of several days depending on the severity of the problem or if a replacement part is not in stock and must be ordered.We will not accept service requests to install other hardware components such as zip drives, CD writers, hard drives, memory upgrades, etc. However, if you wish to install other hardware components, you may do so. See the Upgrades and Warranty information by following the links above.

UD recommends that all computer equipment be plugged into a surge protector.