Supported Software for Faculty/Staff
TSS provides assistance with installing, troubleshooting, and upgrading (when applicable) software applications listed in the table to the right on University-owned computers which have a UD Support Tag 1. In some instances, TSS records the reported problem and transfers the support request to the appropriate technology staff for that unit.
We will attempt to restore your system to working order, and will re-install any University supported software as necessary. We will not re-install any software beyond this. We are not responsible for any data, files, or documents that may be lost in our attempts to assist you. It is YOUR responsibility to backup your data to a floppy disk, flash drive, zip disk, CD, or network drive on a regular basis. Remember that you usually don't need to backup any Program Files (those can be reinstalled), but you should backup the data, files, and documents that you have created.
1To be eligible for a support tag, the equipment must be purchased from an Approved Vendor. Qualifying equipment purchased through the UD Computer Store should already have a support tag on it. If you are missing a support tag or have a question about whether a piece of equipment is eligible for a tag, please contact the UD Call Center at x93888 or email pchelp@udayton.edu.